Exceptional customer service
We make your job easier by helping develop a relevant message and sound strategy for your members, and providing a seamless process and exceptional customer service every step of the way.
Experienced, licensed mortgage professionals
Our experienced team of licensed mortgage professionals works hard to provide competitively priced programs that directly drive value back to credit unions and their members.
Trusted partnerships that benefit you
Member Advantage Mortgage is a trusted partner that helps increase and retain members while decreasing your internal costs.
Also, we're always in the know.
Member Advantage Mortgage makes it our priority to stay up-to-date on rapidly changing compliance rules and regulations, so you can focus on other things.
We bring the advantage
MAM is your trusted partner for improving your members’ experiences at all touch points, saving you time and money in the process. Here’s how we stand apart from the competition:
- We provide custom levels of collaboration based on your specific needs.
- We offer credit unions support and expertise in all of the following areas: Sales, Marketing, Compliance, Operations, Servicing, and Secondary Markets.
- Our profits directly benefit credit unions, not private owners or big lenders looking to enhance their bottom line.
- As a CUSO, we leverage program offerings developed by other participating credit unions.
- We offer greater program diversity, which helps you serve more of your members.
“From the beginning, the onboarding process was transparent and extremely well organized. As complicated as the mortgage lending business has become, it was refreshing to have a partner that made the process so simple and was extremely helpful educating our staff.”
“Member Advantage Mortgage was the key to improving our mortgage offering to members by providing a turnkey solution. Every aspect of the process is handled effectively and efficiently by the team. It was one of the best decisions we have ever made.”
A Full Service Mortgage Solution
With AdvantageComplete, you simply get the word out to your members and we handle the rest. Interested members are referred to experienced, licensed mortgage professionals who will help identify and select the most appropriate product for members’ needs. We then provide personalized service members expect and deserve, and you get the peace of mind knowing that we’re on top of loan compliance regulations.
The Broker Model
Looking for a partnership where you can trust that all of the back-office processes will be expertly and efficiently handled? With AdvantageAssist we’ll work with you to identify items you’ll handle before turning the transaction over to us to complete. Typically, you’ll use our published rates and programs to educate and assist members in selecting and applying for the right program. You’ll also help them understand the documentation requirements and gather key borrower documents. We handle underwriting, closing, funding, and secondary market activities. You’ll earn income on closed loans.
Our A La Carte Plan
You decide what support services you need and we put together a proposal to support those functions. Support services offered include processing, underwriting, closing, quality control, and secondary market desk services. You’re still the lender, we simply support your internal team with experienced credit union professionals.
Generate additional interest revenue by providing a designated level of funding to MAM that we’ll use to fund loans generated by your members. This add-on features monitoring, reporting, and administration by an independent third party with regular collateral verification. Safe, simple, and valuable.
AdvantageAnalyzer (coming soon)
This exciting add-on takes your credit union to a higher level of sophistication, quickly and easily. We’ll review your member file to identify specific target segments and work with you to develop and implement strategies to reach them. You’ll also get an advanced set of reports each month that provide you with deep insight into your results and highlight untapped opportunities.